FAQ
Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - Track Your Order
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 15-24 business days. For International orders, please allow up to 15-30 business days.
Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than other competitors in the industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be use done-time only upon purchasing your product. We never store any information about our customers private details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Buy It Now" or "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does alldreamg.us provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can get a free replacement without the need to ship the original one back to us with image/video proof sent first. New replacement will be sent only if you contact us within ONE WEEK of your delivery day and only after our team approve your image/video proof. Please understand we can not provide a new replacement if you contact us after a week of your delivery day.
Q: Why can't I find a order confirmation email after I placed the order?
A: The system will send you a order confirmation email/SMS after you place the order depends on whether you provided an email or contact number. In some very rare cases, the email might goes to your junk/spam folder. If you still can not find it, you can simply contact us and we'll get it addressed!
Q: Can I cancel/change my order?
A: Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at info@alldreamg.us as soon as possible if you'd like to cancel or make a change for an order that you have just made.